Guillermo Martinez
About Guillermo Martinez
Guillermo Martinez is a Customer Success Manager at Kochava, with over 10 years of experience in fast-paced and multicultural environments. He has a background in quality supervision, sales, and customer relations, and holds a Master's degree from UCD Michael Smurfit Graduate Business School.
Work at Kochava
Guillermo Martinez has been employed at Kochava as a Customer Success Manager since 2019. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His position is based in County Dublin, Ireland, where he applies his extensive experience in customer relations to enhance the overall client experience.
Previous Experience in Customer Relations
Prior to his current role, Guillermo Martinez worked at ISI Dublin from 2014 to 2019. He held the position of Manager, Sales and Customer Relations, where he was responsible for managing customer interactions and driving sales initiatives. Additionally, he served as a Marketing Executive at ISI Dublin from 2011 to 2014, contributing to marketing strategies and customer engagement.
Experience at Elcoteq
Guillermo Martinez worked at Elcoteq as a Quality Supervisor from 2007 to 2009 in the Monterrey Area, Mexico. In this role, he oversaw quality assurance processes and ensured compliance with industry standards. His experience in this position helped him develop a strong foundation in quality management.
Education and Expertise
Guillermo Martinez earned a Master of Science (MSc) from UCD Michael Smurfit Graduate Business School, studying from 2013 to 2014. He also holds an Engineer's degree from Universidad Autónoma de Nuevo León, which he completed from 2002 to 2007. His educational background supports his analytical thinking and business acumen.
Multicultural Experience and Skills
With over 10 years of experience in fast-paced and multicultural environments, Guillermo Martinez possesses a unique combination of skills that enhance his professional capabilities. He is multilingual, which allows him to communicate effectively across diverse industries, further supporting his role in customer success and relationship management.