Alicia Knights
About Alicia Knights
Alicia Knights is a Customer Service Associate at Kohl's and a Contact Tracer for the NYS Contact Tracing Initiative. She holds a Bachelor's degree in Business Administration from SUNY New Paltz and an Associate's degree from Dutchess Community College.
Current Positions at Kohl's
Alicia Knights is currently working at Kohl's, holding dual roles as a Customer Service Associate and an Associate Manager / Point of Sales Supervisor since 2015. In these positions, Alicia is responsible for ensuring a seamless customer experience and overseeing point-of-sale transactions. Her dual roles at Kohl's underscore her capability in managing both front-line and supervisory responsibilities effectively.
Role with NYS Contact Tracing Initiative
Since 2020, Alicia Knights has been a Contact Tracer with the New York State Contact Tracing Initiative based in Poughkeepsie, New York. In this role, she has participated in public health efforts to mitigate the spread of COVID-19, playing a pivotal role in contact tracing during the pandemic. Her work includes tracking and notifying contacts of COVID-19 cases to curb the spread of the virus.
Previous Experience at Walkway Over the Hudson
In 2017, Alicia Knights worked as an Administrative Assistant at Walkway Over the Hudson for four months, also in Poughkeepsie, New York. During her tenure, she provided administrative support that contributed to the operational efficiency of the organization. This role helped her develop a foundational skill set in administrative functions.
Education Background
Alicia Knights holds a Bachelor of Science (BS) degree in Business Administration, Management, and Operations from SUNY New Paltz, achieved over a span of two years from 2017 to 2019. Prior to this, she earned an Associate's degree in Business Administration and Management, General from Dutchess Community College, where she studied from 2015 to 2017. Her educational background has equipped her with a strong understanding of business dynamics, from inception through to maturity.
Skills and Interests
Alicia Knights has developed vital leadership and persuasion skills through her various customer service and administrative roles. She has a strong interest in understanding the growth dynamics of businesses, which is reflected in her diverse professional experience. Her capability to manage different roles effectively showcases her adaptability and proficiency in both customer service and management.