Carolyn Themel
About Carolyn Themel
Carolyn Themel is the Omni Fulfillment Supervisor at Kohl's, with a diverse background in customer service, program coordination, and teaching.
Title and Current Position
Carolyn Themel serves as an Omni Fulfillment Supervisor at Kohl's. In this role, she oversees various aspects of Omni fulfillment operations, ensuring efficient and accurate processing of orders. Since joining Kohl's in 2017, she has implemented a streamlined pick process that increased the number of items picked per hour by 3%. Additionally, she has led her team to consistently meet or exceed a processing rate of 15 units per hour.
Professional Experience
Prior to her current role at Kohl's, Carolyn Themel worked at Urbanest Australia as a Customer Service Assistant from 2015 to 2016, where she gained valuable experience in customer service in Sydney, Australia. She also served as a Program Coordinator for Playworks from 2013 to 2014 in Indianapolis, Indiana, where she coordinated various programs aimed at improving youth engagement. Earlier in her career, Carolyn worked as an English Teacher at Kids College Incheon in South Korea from 2010 to 2012.
Educational Background
Carolyn Themel holds a Master of Business Administration (MBA) from the University of Denver - Daniels College of Business, where she studied Data Processing and Project Management from 2018 to 2020. She also studied Logistics and Project Management at the University of Sydney, achieving 12 credit hours towards a Master of Commerce. Additionally, Carolyn earned a Master of Arts (MA) in Museum and Heritage Studies and a Bachelor of Arts (BA) in History from The University of Sydney Business School and Stetson University, respectively, all of which she completed in 1970.
Operational Expertise
Carolyn Themel has demonstrated strong operational expertise in her roles. At Kohl's, she not only optimized the pick process but also managed daily cash drawers with amounts ranging from $500 to $2000 without discrepancies. Her ability to streamline processes and maintain accuracy showcases her proficiency in managing operational tasks effectively.