Cassandra Kelly
About Cassandra Kelly
Cassandra Kelly is the Credit & Customer Service Team Lead for Risk Management Operations at Kohl's, with over 20 years of experience in customer service.
Company
Cassandra Kelly is currently employed at Kohl's in Menomonee Falls, WI. She has been serving there as the Credit & Customer Service Team Lead in Risk Management Operations since 2019.
Title
As the Credit & Customer Service Team Lead in Risk Management Operations at Kohl's, Cassandra Kelly focuses on managing customer service operations while mitigating risks associated with credit activities.
Previous Experience
Before joining Kohl's, Cassandra worked at TSC, Inc. as an Account Manager for 9 months in 2019, located in Ridgeland, MS. Additionally, she was a Customer Success Manager at Fashion Angels from 2008 to 2018, bringing ten years of experience to the role.
Education and Expertise
Cassandra Kelly studied Salon/Beauty Salon Management/Manager at Milwaukee Area Technical College, where she earned an Instructor qualification in 2010. She also attended the Academy of European Nails, achieving a Nail Technician certification in 2001. Additionally, she graduated from Hamilton High School in 1988.
Background
With over 20 years of experience in customer service, Cassandra has consistently emphasized the importance of effective communication and interpersonal skills. Her background illustrates a strong focus on empowering teams and encouraging them to uphold company values and missions through commendation and professional guidance.