Cassandra Rice
About Cassandra Rice
Cassandra Rice is the Customer Experience Area Supervisor at Kohl's Department Stores in Madison, Alabama. She has extensive experience in customer experience management, having worked at various retail companies including Michaels Stores, Banana Republic, Steve and Barry's, and New York & Company.
Title
Cassandra Rice serves as the Customer Experience Area Supervisor at Kohl's Department Stores. She has held this role since 2017, where she oversees customer interactions to enhance service quality and customer satisfaction.
Experience at Kohl's Department Stores
Since 2017, Cassandra Rice has been working as a Customer Experience Area Supervisor at Kohl's Department Stores in Madison, Alabama. In this role, she manages customer service operations to ensure a positive and seamless shopping experience for customers. Her responsibilities include overseeing staff performance, resolving customer issues, and implementing service improvements.
Previous Role at Michaels Stores, Inc.
Cassandra Rice worked as a Customer Experience Manager at Michaels Stores, Inc. from 2016 to 2017 in the Huntsville, Alabama area. During her tenure, she focused on managing the overall customer experience, ensuring that customer interactions were positive, and that their needs were met efficiently. Her role also involved staff training and development to improve customer service standards.
Experience at Banana Republic / Gap Inc.
Cassandra Rice served as the Customer Experience Supervisor at Banana Republic / Gap Inc. from 2008 to 2016 in Huntsville, Alabama. In this capacity, she was responsible for supervising customer service teams, handling customer complaints, and enhancing the overall shopping experience to ensure customer satisfaction.
Early Career Roles
Cassandra Rice began her career at New York & Company as a Co-Manager from 2000 to 2007. She then worked as a Store Manager at Steve and Barry's from 2007 to 2008. In these positions, she gained valuable experience in store management, employee supervision, and customer service operations.