Chris Sherrod
About Chris Sherrod
Chris Sherrod is a Customer Service Representative and Senior Fraud Advocate at Kohl's with extensive experience in customer service and fraud prevention.
Title
Chris Sherrod holds the title of Customer Service Representative/Sr Fraud Advocate at Kohl's.
Company
Chris Sherrod is currently employed at Kohl's in the Dallas/Fort Worth Area, where he has worked since 2015.
Role in Customer Service
Chris Sherrod operates as a Customer Service Representative, handling 70-90 outbound calls per day in the Collections department from 2015 to 2018. As a part of his role, he addresses various customer inquiries and concerns, ensuring they receive timely assistance.
Role as Sr Fraud Advocate
From 2018 to 2019, Chris Sherrod managed 30-50 inbound calls per day as a Sr Fraud Advocate at Kohl's. His responsibilities included educating customers on identifying and preventing fraudulent activities in their accounts, and following Kohl’s Fraud Procedures to resolve cases of fraud.
Previous Experience
Before joining Kohl's, Chris Sherrod worked at Sage Telecom from 2004 to 2015. During this period, he served as a Customer Service Representative, gaining extensive experience in customer relations and service management.