Christopher Mehrstedt
About Christopher Mehrstedt
Christopher Mehrstedt is the Sr. Manager of Business Analytics and Reporting / Workforce Management at Kohl's, with extensive experience in analytics, risk management, and business operations.
Professional Experience at Kohl's
Christopher Mehrstedt has an extensive professional history at Kohl's, currently holding the position of Sr. Manager, Business Analytics and Reporting / Workforce Management since 2021. His role includes managing a team of over 40 associates, overseeing a multi-million dollar payroll budget, and focusing on improving contact center efficiency and contact deflection. Prior to this, he served as Manager of Business Analytics and Reporting from 2015 to 2021, and as Risk Management Operations Assistant Manager from 2012 to 2015. He initially joined Kohl's in 2010 as a Multi-Channel Call Center Coordinator, subsequently serving in various capacities such as Business Analyst and Risk Management Operations Coordinator.
Educational Background
Christopher Mehrstedt completed his higher education at Cardinal Stritch University, where he earned two Bachelor’s degrees. He received a Bachelor of Science in Business Management and a Bachelor's degree in Business, Management, Marketing, and Related Support Services, both of which he pursued from 2001 to 2005. His academic background laid the foundation for his subsequent roles in business analysis, management, and workforce coordination at prominent companies.
Team Leadership and Management
In his current role at Kohl's, Christopher Mehrstedt manages a workforce of over 40 associates, directing activities in analytics, reporting, and workforce management. He oversees a substantial payroll budget for contact center and support functions, focusing on efficiency and risk mitigation. Mehrstedt emphasizes fostering a culture of development and engagement by building authentic relationships and enhancing the business acumen and leadership skills of his team members.
Previous Roles in Major Companies
Before his tenure at Kohl's, Christopher Mehrstedt worked in several key roles at other companies. From 2004 to 2006, he served as Production Manager at American Heat Treat Furnaces, and from 2006 to 2009, he held the position of Branch Rental Manager at Enterprise Rent-A-Car. These roles provided him with extensive experience in managing operations and leading teams, which he later leveraged in his various positions at Kohl's.
Key Responsibilities and Focus Areas
Christopher Mehrstedt's current responsibilities at Kohl's include improving contact center efficiency, contact deflection, and profitable growth through data insights and forecasts. He is also focused on risk mitigation strategies, ensuring that the company's contact centers operate smoothly and effectively. His role requires a strategic approach to workforce management and the ability to oversee complex budgeting and forecasting processes.