Diana Holliman
About Diana Holliman
Diana Holliman is a Credit/Customer Service Senior at Kohl's with extensive experience in customer service and data analytics.
Current Position at Kohl's
Diana Holliman currently holds the position of Credit/Customer Service Senior at Kohl's. She began this role in 2021. In this capacity, she is responsible for overseeing various credit and customer service functions. This role demands expertise in managing sensitive customer situations and providing excellent service.
Role in Risk Management Operations at Kohl's
From 2018 to 2021, Diana worked as a Senior Customer Service Representative in Risk Management Operations at Kohl's in Menomonee Falls, Wisconsin. During her three-year tenure, she managed sensitive customer accounts, including those of deceased individuals and customers undergoing bankruptcy.
Experience at The Bon-Ton Stores, Inc.
Diana Holliman has extensive experience at The Bon-Ton Stores, Inc., where she held multiple positions. She served as a Merchandise Assistant/Ecommerce Specialist for Furniture from 2016 to 2018. Prior to that, from 2011 to 2016, she worked as a Merchandise Assistant for Better Shoes. Diana began her career at The Bon-Ton Stores, Inc. as a Merchandise Assistant from 2000 to 2010 in the Greater Milwaukee Area.
Education and Certifications
Diana has a diverse educational background. She attended a data analytics bootcamp at Thinkful, part of Chegg, enhancing her skills in data processing and visualization. She achieved a Data Analytics Certificate from Thinkful and earned a certification in Python programming. Diana also studied at the University of Wisconsin-Madison.
Data Analysis Skills
Diana Holliman is skilled in data visualization and analysis, with proficiency in Excel, including advanced techniques in Excel 1 and Excel 2. She is also skilled in using Tableau for data visualization, which allows her to present data insights effectively. Her expertise in Python programming complements her data analytics capabilities.