Dustin Vrab
About Dustin Vrab
Dustin Vrab is a Senior Coordinator for SOE Customer Experience at Kohl's, with extensive experience in customer care, marketing, and media roles.
Current Position at Kohl's
Dustin Vrab currently serves as the Senior Coordinator for SOE Customer Experience at Kohl's, a position he has held since 2019. Located in Menomonee Falls, Wisconsin, Dustin is involved in enhancing customer service operations and ensuring a smooth customer experience through strategic initiatives. Over the years, he has leveraged his extensive experience in customer care and digital commerce to contribute significantly to Kohl's customer satisfaction metrics.
Previous Roles at Kohl's
Before his current role, Dustin Vrab has held several key positions at Kohl's. From 2018 to 2019, he worked as a Loyalty Coordinator in Field Marketing Activation, focusing on customer engagement and loyalty programs. From 2015 to 2018, he was the Digital Commerce Customer Care Coordinator, managing customer service for Kohl's online platforms. Earlier, he served as Team Lead for Digital Commerce Customer Care for six months from 2014 to 2015, and as a Social Media Specialist from 2012 to 2013.
Experience at Primum Marketing Communications
Dustin Vrab worked as a PR Account Executive at Primum Marketing Communications from 2013 to 2014. Based in Milwaukee, Wisconsin, he was responsible for managing public relations accounts, developing communication strategies, and executing PR initiatives. This role allowed him to build strong relationships with media outlets and clients, enhancing his skills in public relations and communication.
Career in Broadcasting and Production
Dustin Vrab has substantial experience in broadcasting and production. He worked as an Assignment Editor at WDJT, CBS from 2008 to 2012, and at WGBA, NBC 26 from 2005 to 2008. Additionally, he was a Production Assistant at WLUK, FOX 11 in 2004 for three months. His career also includes a significant tenure at the Milwaukee Brewers as a Video Scoreboard Production Assistant from 2003 to 2015.
Educational Background
Dustin Vrab holds a Bachelor of Arts in Broadcast and Electronic Communication from Marquette University, where he studied from 2000 to 2004. His education provided a strong foundation in communication, media production, and digital broadcasting, which has been instrumental in his varied career across customer experience, public relations, and media industries.