Elaine Grace
About Elaine Grace
Elaine Grace is a Customer Service Coordinator at Kohl's with over 8 years of experience, specializing in credit and customer service in Wisconsin.
Title and Current Role
Elaine Grace is a Customer Service Coordinator for Credit and Customer Service at Kohl's, located in Wisconsin, United States. She has been with the company since August 2015, contributing over 8 years of service. Her role involves facilitating cross-training among associates, as well as motivating and monitoring customer service associates.
Previous Experience at Guaranty Bank FSB
Prior to her position at Kohl's, Elaine Grace worked at Guaranty Bank FSB as a Deposit Service Specialist from 2013 to 2015. During her 2-year tenure in Bayshore, she gained valuable experience in various aspects of deposit services, enhancing her skills in customer service and banking operations.
Career at Wells Fargo Home Mortgage
Elaine Grace has a diverse background with Wells Fargo Home Mortgage, holding multiple roles over nearly a decade. From 2004 to 2007, she served as a Cash Billing Specialist. She then moved on to become a Collections Team Lead for 9 months in 2007, before taking on the role of Collections Supervisor from 2007 to 2012 in the Greater Milwaukee Area. In these roles, she acquired extensive experience in collections management and supervisory functions.
Early Career at Milwaukee Police Department
Elaine began her career at the Milwaukee Police Department, serving as an Office Assistant from 2001 to 2003. This early role helped her develop foundational administrative skills, paving the way for her subsequent positions in the financial and customer service industries.
Education and Academic Background
Elaine Grace holds a Bachelor of Business Administration (B.B.A.) from Cardinal Stritch University, where she studied Accounting and Business/Management from 2012 to 2014. Additionally, she pursued further studies in Business Management at the same institution from 2012 to 2015. Her academic qualifications have provided her with a strong foundation in business principles and managerial practices.