Erica Redmon
About Erica Redmon
Erica Redmon is a Credit & Customer Service Senior Fraud Exceptions Reporting Specialist at Kohl's in Menomonee Falls, Wisconsin.
Company
Erica Redmon currently works at Kohl's, located in Menomonee Falls, Wisconsin. She has been with the company in various roles, accumulating extensive experience in credit and customer service, specifically focusing on fraud detection and prevention.
Title
Erica Redmon holds the position of Credit & Customer Service Senior Fraud Exceptions Reporting Specialist at Kohl's. Her role involves identifying and eliminating duplicate fraud cases, and monitoring compliance severity in inbound fraud calls.
Previous Roles at Kohl's
Before her current role, Erica Redmon served as a Credit & Customer Service Senior Fraud Support Representative from 2018 to 2020, and as a Credit & Customer Service Fraud Investigator from 2008 to 2018. In these roles, she focused on fraud detection and customer service, building a foundation for her current responsibilities.
Work Experience at Kroger
Erica Redmon worked as a Co-Manager at Kroger in Louisville, Kentucky, from 2007 to 2008. During her one-year tenure, she gained managerial experience that contributed to her professional development.
Education and Expertise
Erica Redmon studied Journalism-Advertising at the University of Wisconsin-Whitewater and achieved a Bachelor of Arts (B.A.). Her education provided her with foundational skills in communication and analytical thinking, which are crucial in her current role in fraud detection and reporting.