Erin B.
About Erin B.
Erin B. is a Retail Sales Associate at Kohl's and a Certified Customer Experience Professional Consultant. She has a diverse background in customer experience management, strategic planning, and education.
Current Roles and Responsibilities
Erin B. holds several positions simultaneously. Since 2021, Erin has been working at Universal Orlando Resort as a Project Manager based in Orlando, Florida. In addition, from 2020, Erin has been providing consultancy services as a Certified Customer Experience Professional on a freelance basis. Erin also works part-time as a Retail Sales Associate at Kohl's in Orlando, Florida since 2015.
Previous Professional Experience
Erin B. has held various roles in customer experience and education. From 2018 to 2020, Erin worked as a Customer Experience Manager at Scholastic Book Fairs in Lake Mary, Florida. Prior to this, Erin was a Customer Experience Analyst at Scholastic Book Fairs from 2016 to 2018. Erin also has experience in strategic planning and research, having worked as an Analyst at AdventHealth in Maitland, Florida from 2014 to 2016. Earlier in her career, Erin spent nine years teaching elementary students in Kindergarten and Grade 5 at Orange County Public Schools in Orlando, Florida from 2003 to 2012.
Educational Background
Erin B. pursued higher education at the University of Central Florida, where Erin obtained a Master of Business Administration (MBA) between 2011 and 2013. Prior to this, Erin completed a Bachelor of Education (B.Ed.) at Michigan State University.
Retail Sales Experience
Erin B. has substantial experience in retail sales. Since 2015, Erin has been working part-time as a Retail Sales Associate at Kohl's in Orlando, Florida. This role complements Erin's comprehensive background in customer experience management and consultancy.