Frank M. Hennecy Phr, Shrm Cp
About Frank M. Hennecy Phr, Shrm Cp
Frank M. Hennecy Phr, Shrm Cp is a Customer Relations Supervisor and Trainer at Kohl's Department Stores with extensive experience in human resources, marketing, and financial services in the Greater Atlanta Area.
Title and Current Role
Frank M. Hennecy holds the title of Customer Relations, Supervisor, and Trainer at Kohl's Department Stores. Based in the Greater Atlanta Area, he has been in this role since 2012. In this position, he oversees customer relations, supervises a team, and provides training to new and current employees.
Previous Professional Experience
Before joining Kohl's, Frank M. Hennecy has accumulated diverse professional experiences across several organizations. He served as an Ambassador Team Volunteer for SHRM-Atlanta focusing on member relations from 2011 to 2018. His prior roles also include Small Business Team Leader and Banking Center Manager at Regions Financial Corporation in 2008-2009, and Territory Brand Marketing Consultant and Trainer at Randa Accessories from 2006 to 2008. He also held marketing and training roles at Great China Empire, Paris Accessories, and Phillips Van Heusen between 2003 and 2006. Additionally, Frank worked at Bank of America in various capacities, including Recruiter, Generalist, and Loan Officer, from 1994 to 2002.
Educational Background
Frank M. Hennecy has a multifaceted educational background. He achieved Civil Mediation in 2014 after studying Dispute Resolution and Conflict Management at the Justice Center of Atlanta. He holds a Human Resource Management Certification from Kennesaw State University, obtained between 2009 and 2010. Furthermore, he earned a B.S. in Business Administration, with a major in Finance and Banking, from the Darla Moore School of Business in 1970.
Specialized Skills and Knowledge
Among Frank's specialized skills are his expertise in HRIS software, including Oracle PeopleSoft, Jobvite, and Evolv. He is also proficient with SaaS applications such as Workday and Salesforce, and CRM software solutions like Microsoft Dynamics. His technological adeptness extends to various web conferencing tools, supporting efficient communication and training within organizations.
Training and Mentorship
Frank M. Hennecy is actively involved in mentoring and training new bank center managers and retail sales managers. He focuses on their professional development, equipping them with skills necessary for success. His efforts have significantly contributed to enhancing staffing diversity and employee engagement, bolstering overall organizational growth.