Gordon Reitz
About Gordon Reitz
Gordon Reitz is the Site Reliability Engineering Senior Manager at Kohl's, known for leading the transformation from a legacy service delivery model to a site reliability engineering model.
Title
Gordon Reitz is the Site Reliability Engineering Senior Manager at Kohl's, a position he has held since 2020. His role involves overseeing the reliability and efficiency of Kohl's technical infrastructure and operations.
Company
Gordon Reitz is currently employed at Kohl's. Over the years, he has held various leadership roles within the company, transitioning from DevOps Senior Manager to his current role as Site Reliability Engineering Senior Manager.
Education and Expertise
Gordon Reitz studied Economics and Management Information Systems (MIS), achieving a Business degree at the University of Wisconsin Oshkosh, from 2006 to 2010. His expertise lies in transforming service delivery models, improving technical architecture, and driving operational excellence.
Professional Background
Gordon Reitz has a robust professional background, starting his career at Yahoo! as a Service Desk Technician from 2009 to 2011 and later as a Technical Writer & Trainer from 2011 to 2013. He joined Kohl's in 2013 and has since held various positions, including Systems Analyst - Credit & CRM, Senior Systems Analyst - Mobile, Service Delivery Manager - Mobile, Webstore, and Service Delivery Senior Manager - Mobility, POS/POC, Payments. In 2019, he transitioned to DevOps Senior Manager before becoming the Site Reliability Engineering Senior Manager.
Key Initiatives and Contributions
Gordon Reitz led the transformation from a legacy service delivery model to a site reliability engineering model at Kohl's. He drives improvements in technical architecture standards and processes to enhance the customer experience. Gordon is responsible for leading major automation and toil reduction initiatives, establishing KPIs, and monitoring success measures for data adoption, throughput, quality, controls, and reliability. He also delivers dashboards that provide both operational and executive views for the company.