James Ward
About James Ward
James Ward is the EVP of Credit and Customer Service at Kohl's, with extensive experience in credit management and customer service roles at several major retailers.
Current Role at Kohl's
James Ward is the Executive Vice President (EVP) of Credit and Customer Service at Kohl's. He has been serving in this role since 2020 in Menomonee Falls, Wisconsin. In this position, he oversees the company's credit operations and customer service strategies, aiming to enhance customer satisfaction and streamline credit processes.
Previous Experience at Nordstrom
Before joining Kohl's, James Ward served as EVP/President of Credit at Nordstrom. He held this position from 2019 to 2020 for one year in Denver, Colorado. In this role, he managed the credit operations, focusing on enhancing credit services and customer relationships.
Leadership at JCPenney
James Ward worked as the Vice President of Credit at JCPenney from 2015 to 2019 in Plano, Texas. During his four-year tenure, he was responsible for overseeing credit operations, developing strategies to improve credit services, and ensuring regulatory compliance.
Extensive Career at Belk
From 2003 to 2015, James Ward served as the Vice President of Credit at Belk for twelve years. In this role, he led the credit department, implemented credit policies, and worked to enhance credit-related customer service.
Educational Background
James Ward earned a Bachelor of Science in Economics and Foreign Affairs from the University of Virginia. He completed his degree between 1985 and 1989, providing him with a solid foundation in economic principles and international perspectives.