Jamie Hilligoss
About Jamie Hilligoss
Jamie Hilligoss is a Shared Services Center Advocate at Kohl's with a background in customer service and human resources, holding degrees from Colorado State University-Global Campus and Waukesha County Technical College.
Current Role at Kohl's
Jamie Hilligoss has been serving as a Shared Services Center Advocate at Kohl's since 2020. In this role, Jamie works in Wisconsin, United States, focusing on areas related to shared services within the company. Responsibilities include supporting multiple departments and ensuring that shared services operations run smoothly. The role requires coordination with various teams and an emphasis on process improvement and efficiency.
Previous Experience at Anderson Process
Prior to joining Kohl's, Jamie Hiligoss worked at Anderson Process from 2017 to 2020 as a Receptionist. Based in Brookfield, Jamie's duties encompassed managing front desk operations, greeting visitors, and handling communications. The role also involved administrative support tasks, including data entry and scheduling, aimed at ensuring effective office operations and customer satisfaction.
Roles at Vail Resorts
Jamie Hilligoss gained extensive experience in the hospitality industry with roles at Vail Resorts. From 2014 to 2017, Jamie worked as a Ski Instructor in Keystone, Colorado, providing ski lessons and ensuring the safety of students on the slopes. Additionally, Jamie served as Lead Front Desk Agent at Ski Tip Lodge from 2016 to 2017, where responsibilities included overseeing front desk operations, managing reservations, and providing excellent customer service to guests.
Educational Background
Jamie Hilligoss has a strong educational foundation in business management and customer service. Jamie earned a Bachelor's degree in Human Resources Management from Colorado State University-Global Campus in 2020. Additionally, Jamie completed an Associate's degree in Business Management and a Technical Diploma in Customer Service Specialist from Waukesha County Technical College in 2019. Before that, from 2010 to 2014, Jamie studied education at the University of Wisconsin-Whitewater.
Customer Service Experience
With over seven years of customer service experience, Jamie Hilligoss has a proven track record in roles that require strong communication and interpersonal skills. Jamie's positions have ranged from Sales Associate and Supervisor at Bath & Body Works and White Barn to a Nanny at Care.com. These roles have honed Jamie's ability to interact positively with customers, handle various service scenarios, and effectively motivate teams.