Jenn Hulsopple
About Jenn Hulsopple
Jenn Hulsopple is the Director of Program Management & Transformation for Credit & Customer Service at Kohl's, with extensive experience in customer service and credit operations.
Current Title and Role at Kohl's
Jenn Hulsopple currently serves as the Director of Program Management & Transformation for Credit and Customer Service at Kohl's. She holds this role since 2022. Her responsibilities include overseeing program management initiatives and transforming credit and customer service operations. She works from the Kohl's headquarters located in Menomonee Falls, Wisconsin.
Previous Roles at Kohl's
Jenn Hulsopple has held several significant roles at Kohl's before her current position. From 2020 to 2022, she was the Senior Manager of Credit Operations overseeing Customer Service & Risk Management Operations. Additionally, she was the Senior Manager for Credit & Customer Service Business Initiatives Liaison from 2018 to 2022. In these roles, she was instrumental in managing credit operations and aligning business initiatives with customer service strategies.
Experience at Macy's
Before joining Kohl's, Jenn Hulsopple worked at Macy's in Mason, Ohio. She was the Manager of Customer Service from 2007 to 2009, where she led customer service initiatives. Prior to that, she held the position of Manager for Credit Marketing from 2006 to 2007, focusing on marketing strategies for Macy's credit services.
Early Career at May Department Stores
Jenn Hulsopple began her career at May Department Stores, where she served as a Collections Supervisor from 2003 to 2006. Based in St. Louis, Missouri, she supervised collections processes and managed operational tasks aimed at enhancing productivity and efficiency within the department.
Educational Background
Jenn Hulsopple graduated from Truman State University with a Bachelor of Arts in Business Administration and Biology. She studied there from 1998 to 2003, laying a strong foundation in both business management and biological sciences, which has contributed to her versatile skill set in her professional career.
Skills and Expertise
Jenn Hulsopple has a proven track record in implementing agent productivity efficiencies and agent automation tools. She specializes in contact deflection strategies aimed at enhancing customer service operations. Her consistent performance in achieving 99th percentile in VOA Engagement Results while leading large teams underscores her expertise and commitment to operational excellence.