Jennifer Baughman
About Jennifer Baughman
Jennifer Baughman is the Lead Technical Support Analyst and Support Coordinator Team Lead at Kohl's, with extensive experience in technical support and business support roles.
Title and Current Role
Jennifer Baughman currently holds the position of Lead Technical Support Analyst and Support Coordinator Team Lead at Kohl's. She has been serving in this role since 2021, operating out of Edgewood, Maryland, United States.
Previous Roles and Experience
Before her current role, Jennifer worked as a Tech Support Coordinator at Kohl's from 2016 to 2021, also in Edgewood, MD. Prior to that, she served as an IT Support Specialist at Kohls Distribution Center for one year from 2015 to 2016. Earlier in her career, Jennifer worked at TESSCO Technologies in two capacities: as a Business Support/E-Business Architect and as a Business Support Specialist, from 2008 to 2014. She also managed warehouse operations at Beachley Business & Medical Forms from 2005 to 2008 and provided CHSI Tech Support at Comcast from 2001 to 2003.
Education and Computer Science Studies
Jennifer Baughman studied Computer Science at York Technical, where she earned an AA degree. Her education spanned from 2000 to 2001.
Automation and Predictive Capabilities
In her role, Jennifer has developed and implemented automated processes and bots. These innovations provide real-time issue alerts and support incident notifications. Her work has significantly enhanced the predictive and resolution capabilities across the network.
Management of Technical Support for E-Commerce Warehouse
Jennifer manages technical support for a 1,000,000 square foot e-commerce warehouse. She ensures that crucial operation systems and applications maintain a goal of 100% uptime. This role includes collaborating with building management to execute equipment, infrastructure, and software upgrades with minimal downtime.