Jennifer Frane
About Jennifer Frane
Jennifer Frane is a Customer Service Associate at Kohl's Department Stores with over 15 years of experience in Benefits Administration and HR Outsourcing.
Current Role at Kohl's Department Stores
Jennifer Frane currently serves as a Customer Service Associate at Kohl's Department Stores in Menomonee Falls, Wisconsin. She began this role in 2014. Her responsibilities involve assisting customers with their inquiries, managing transactions, and ensuring a positive shopping experience.
Previous Experience at Mercer
In 2017, Jennifer Frane worked as a Client Service Analyst at Mercer in New York, New York. Although her tenure was brief, spanning just one month, she gained valuable experience in client services within a prominent firm.
Roles at Aon
Jennifer Frane has substantial experience working with Aon in various capacities. From 2011 to 2017, she was a Project Manager and Configuration Analyst for CS Tools in London, Greater London. Before that, she held the position of Benefits Operations Manager for Client Delivery from 2008 to 2011, also in London. Between 2006 and 2008, she worked as a Client Delivery Analyst at Aon Hewitt in Lincolnshire, Illinois. From 2004 to 2006, she was a Customer Service Project Manager, and from 2001 to 2004, she served as a Senior Customer Service Associate, both at Aon Hewitt in Lincolnshire.
Educational Background
Jennifer Frane attended the College of Lake County, where she studied Communications from 2000 to 2001. She also completed her high school education at Mundelein High School, graduating in 2001 after three years of study. This foundational education helped her develop strong communication skills essential for her career.
Industry Experience and Skills
Jennifer Frane has over 15 years of experience in the Benefits Administration and HR Outsourcing industry. She has demonstrated strengths in Project Management, Project Planning, and Training. Her expertise extends to Product Configuration, Quality Assurance, and Operations Management. Jennifer is also proficient in managing Client and Vendor Relationships, and has skills in Documentation and Requirements gathering. Her adaptability and flexibility have allowed her to succeed in various work environments, and she is involved in Associate Development.