Jennifer Santoyo
About Jennifer Santoyo
Jennifer Santoyo is the Operations Lead at Kohl's in Tinley Park, Illinois, with extensive experience in retail and customer service roles.
Operations Lead at Kohl's
Jennifer Santoyo has been serving as the Operations Lead at Kohl's in Tinley Park, Illinois, since 2018. In this role, she is responsible for optimizing day-to-day operations, ensuring efficiency, and contributing to the overall success of the store. Her experience in dealership and retail management equips her with the skills needed to manage resources, lead teams, and implement operational strategies.
Sales Associate at Kohl's
Between 2017 and 2018, Jennifer Santoyo worked as a Sales Associate at Kohl's in Tinley Park, Illinois. During this period, she developed her customer service skills, assisted customers with their shopping needs, and contributed to sales goals. Her role involved performing tasks such as inventory management, merchandising, and providing excellent customer support, laying the groundwork for her subsequent promotion within the company.
Customer Service Representative at JCPenney
Jennifer Santoyo was employed as a Customer Service Representative at JCPenney in Mokena, Illinois, from 2011 to 2012. Her responsibilities included addressing customer inquiries, processing returns and exchanges, and ensuring a positive shopping experience for customers. The role honed her interpersonal and problem-solving skills, which became foundational for her career in retail management.
Assistant Store Manager at Torrid
From 2008 to 2011, Jennifer Santoyo advanced her career at Torrid by working as an Assistant Store Manager in Orland Park and Joliet, Illinois. Over these years, she managed sales teams, coordinated store operations, and played a key role in achieving sales targets. Her leadership abilities were crucial in driving team productivity and enhancing customer satisfaction.
Education in Clinical Massage Therapy
Jennifer Santoyo attended the Soma Institute-The National School of Clinical Massage Therapy, where she pursued a program in Clinical Massage Therapy from 2008 to 2009. She earned a certification in Clinical Massage Therapy, which provided her with knowledge and skills in therapeutic massage techniques. This educational background diversified her skill set beyond the retail sector.