Jessica Hamilton
About Jessica Hamilton
Jessica Hamilton is a Senior Operations Manager at Kohl's with extensive experience in operations management and leadership roles across various companies.
Senior Operations Manager at Kohl’s
Jessica Hamilton currently holds the position of Senior Operations Manager at Kohl's in Pataskala, Ohio. Since 2021, Jessica has been spearheading operational strategies and ensuring seamless workflow management at this retail giant. Her role involves coaching and mentoring a team of direct and indirect reports, thereby maintaining team morale and productivity. She has successfully developed an escalations management process to enhance customer experience and improve system connectivity.
Previous Roles in Operations Management
Jessica Hamilton has an extensive background in operations management across various companies. She served as an Operations Manager at Mast Global in Columbus, OH for five months in 2020-2021. Prior to that, she was an Operations Manager at Kohl's in 2020 for another five-month stint. Her longest tenure was at Thirty-One Gifts as an Operations Planning Manager, where she worked for nine years, overseeing logistics and supply chain management.
Career Beginnings and Leadership Roles
Earlier in her career, Jessica Hamilton held several leadership positions that demonstrated her ability to manage teams and operations effectively. She worked as a Seasonal Supervisor at Gap Inc. Direct for five years, and as Executive Director at Fairfield Area Humane Society for four years. These roles provided her with a solid foundation in both operational and executive management.
Educational Background
Jessica Hamilton pursued her higher education with a focus on leadership and management. She earned a Bachelor's Degree in Leadership & Management from Franklin University between 2011 and 2013. Prior to this, she obtained an Associate of Science degree in Business Management from Columbus State Community College, where she studied from 2007 to 2011. Her earlier education was completed at Logan Hocking High School, where she earned a High School Diploma in College-Prep.
Key Contributions and Initiatives
Throughout her career, Jessica Hamilton has made significant contributions to the organizations she has been part of. She captured $1M in cost savings by eliminating a legacy Order Management System and collaborating with IT for system migration. Additionally, she has served as a Conference Captain for a National Conference, reducing required resources by 50% while delivering a branded experience. She has also been involved in volunteering to assist with emerging organizational needs and special projects during company relocations.