Jill Beckwith
About Jill Beckwith
Jill Beckwith is the Assistant Manager of Business Process Outsourcing at Kohl's in San Antonio, Texas, overseeing over 200 customer service associates and coordinating cross-departmental feedback.
Title and Current Role
Jill Beckwith serves as the Assistant Manager for Business Process Outsourcing at Kohl's, a role she has held since 2019. Based in San Antonio, Texas, she oversees the performance of over 200 customer service associates who operate across phone, chat, and email platforms. Her responsibilities include managing policies and procedure documentation for third-party contact centers and coordinating staffing adjustments in response to shrinkage and volume demands.
Previous Roles at Kohl's
Before assuming her current position, Jill Beckwith was the Business Process Outsourcing Coordinator at Kohl's for a brief period in 2019. Prior to this, she worked as the Customer Service Coordinator from 2015 to 2019 in the San Antonio, Texas area. In these roles, she developed a robust understanding of customer service operations and process management.
Experience at Pace Customer Care
Jill Beckwith enhanced her expertise in customer service management while working at Pace Customer Care as a Technical Supervisor and Trainer from 2013 to 2015. During her tenure, she was responsible for training staff and supervising technical operations, which laid a strong foundation for her later roles at Kohl's.
Educational Background
Jill Beckwith holds a Bachelor of Arts degree in Spanish from Iowa State University, completed in 2008. To further her business acumen, she pursued additional education at HBX | Harvard Business School, where she earned a CORe Credential of Readiness in 2018. This combination of language skills and business education complements her professional roles in business process outsourcing and customer service management.
Skills and Responsibilities
In her role at Kohl's, Jill Beckwith focuses on coordinating cross-departmental feedback to improve business processes. She is also tasked with maintaining updated policy and procedure documentation for third-party contact centers, ensuring alignment with corporate standards. Additionally, she works closely with third-party centers to optimize staffing levels based on real-time data on shrinkage and volume demands.