Jocelyn Countryman
About Jocelyn Countryman
Jocelyn Countryman is a Customer Service Area Supervisor at Kohl's in Morgantown, West Virginia, with a background in sports management and experience in the food service industry.
Title
Jocelyn Countryman currently holds the position of Customer Service Area Supervisor at Kohl's. She has been in this role since 2022, where she focuses on overseeing operations and maintaining high standards of customer service.
Current Role at Kohl's
As the Customer Service Area Supervisor at Kohl's in Morgantown, West Virginia, Jocelyn Countryman is responsible for overseeing customer service operations. Her role involves ensuring that customer service standards are met and enhancing team dynamics, which she supports with her academic background in sports management.
Previous Experience at Cracker Barrel
Before joining Kohl's, Jocelyn Countryman worked as a Prep Cook at Cracker Barrel from 2021 to 2022. During her time there, she gained valuable experience in the food service industry.
Leadership Role at KFC
Jocelyn Countryman also held a leadership position at KFC as the Shift Team Lead from 2018 to 2021. In this role, she managed shift operations and supported team coordination for three years.
Education and Expertise
Jocelyn Countryman obtained a Bachelor of Science in Sport Management from West Virginia University, where she studied from 2020 to 2023. She leverages her academic knowledge to enhance organizational strategies and team dynamics in her current retail role, applying theoretical insights from sports management to practical scenarios in customer service supervision.