Julia Turcios
About Julia Turcios
Julia Turcios is the Contact Center Coordinator Chat Team at Kohl's Department Stores, with extensive experience in managing call center teams and expertise in utilities deregulation, credit, collections, and retail transaction processing.
Company
Currently, Julia Turcios is employed at Kohl's Department Stores. She holds the position of Contact Center Coordinator Chat Team and has been with the company since 2014. Kohl's is located in Menomonee Falls, Wisconsin, United States. Her role involves overseeing and coordinating chat interactions within the company's contact center.
Title
Julia Turcios serves as the Contact Center Coordinator for the Chat Team at Kohl's Department Stores. In this capacity, she is responsible for supervising chat interactions, which are crucial for enhancing customer service and satisfaction.
Previous Roles at Vertex Business Services
From 2008 to 2014, Julia Turcios was employed at Vertex Business Services as a Team Manager. Located in Richardson, Texas, this role had her spearheading team management duties, focusing on effective team development and operational efficiency.
Experience at Alliance Data
Before joining Vertex Business Services, Julia worked at Alliance Data as a Supervisor from 2004 to 2008. Based in Columbus, Ohio, her role involved supervisory responsibilities, demonstrating her capacity to manage and nurture a team environment.
Education and Expertise
Julia Turcios studied at Richland Community College from 2002 to 2005. With extensive experience in managing and developing teams of up to thirty call center representatives, she has a strong background in utilities deregulation, credit, collections, and retail transaction processing.