Karen Ford
About Karen Ford
Karen Ford is an Equipment Operator & Trainer at Kohl's and a Seasonal Trainer & Process Assistant at Amazon, with a background in quality analysis and training management.
Company
Karen Ford is currently employed by Kohl's as an Equipment Operator & Trainer in DeSoto, Texas, and also by Amazon as a Seasonal Trainer & Process Assistant in Lancaster, Texas. Previously, she worked at TTEC for Bank of America as a Senior Quality Analyst in Duncanville, Texas, and at Texas Instruments (Harte Hanks) in various quality and training managerial roles in the Dallas/Fort Worth Area.
Title
Karen Ford holds multiple roles, including Equipment Operator & Trainer at Kohl's and Seasonal Trainer & Process Assistant at Amazon. Her previous title was Senior Quality Analyst at TTEC for Bank of America.
Education and Expertise
Karen Ford pursued a Master of Science in Information Technology with a focus on Information Security from Keller Graduate School of Management of DeVry University, expected to be completed in 2024. She also holds a Bachelor of Applied Science in Technical Management from DeVry University and an Associate of Science in Electrical and Electronics Engineering from ITT Technical Institute-Arlington.
Professional Background
Karen Ford's career includes roles at Texas Instruments (Harte Hanks) as a World Wide Contact Center Quality/Training Manager, Field Sales Support Manager, Training & Quality Coordinator, and Training And Development Coordinator. She has been credited with improving training processes, reducing training durations, and enhancing the onboarding experience for new employees.
Achievements
Karen Ford successfully reduced the training process duration from six weeks to four weeks while enhancing the content's value and relevance. She designed and facilitated onboarding for over 100 employees and played a key role in increasing customer service ratings through call audits and continuous training initiatives. Her efforts also included onboarding and training more than 250 associates within eight weeks, achieving a compliance rate exceeding 95%, and supervising a team focused on improving compliance training programs.