Katherine K.
About Katherine K.
Katherine K. is the Area Customer Service Manager at Kohl's, with extensive experience in customer service, administrative duties, and online order fulfillment.
Professional Title and Current Role
Katherine K. holds the position of Area Customer Service Manager at Kohl's. She has been serving in this role since 2019. Her responsibilities encompass managing customer service operations and ensuring efficient workflow in her designated area.
Previous Role at Kohl's
Before her current role, Katherine K. worked as an Administrative Assistant at Kohl's in Clearwater, Florida, from 2015 to 2019. During her tenure, she developed administrative skills, including handling payroll and posting job positions.
Education and Academic Background
Katherine K. pursued an Associate of Arts degree at the College of Central Florida. She completed her studies from 2012 to 2013, obtaining an Associate of Arts - AA degree.
Customer Service and Management Experience
Katherine K. has developed significant expertise in customer service and management through her various roles at Kohl's. She has experience managing online order fulfillment, creating work schedules, and conducting orientations for new employees. Her ability to effectively communicate solutions to customer issues, including returns past policy dates and fraudulent card activity verification, is well-established.
Skills in Administrative and Operational Tasks
Katherine K. is skilled in planning, prioritizing, and organizing tasks. She has demonstrated these skills in areas such as cash office duties and order processing. Additionally, her experience in problem-solving and decision-making has been continually developed through her customer service roles, contributing to her overall expertise in managing administrative and operational tasks.