Katie Fitting
About Katie Fitting
Katie Fitting is the Director of Digital Commerce Customer Care at Kohl's Department Stores, with extensive experience in customer service and collections management.
Title: Director, Digital Commerce Customer Care
Katie Fitting holds the position of Director, Digital Commerce Customer Care at Kohl's Department Stores. In this role, she oversees the customer service operations specifically related to digital commerce, ensuring that customer interactions and support for online transactions are handled efficiently and effectively.
Current Role at Kohl's Department Stores
Since 2012, Katie Fitting has been working at Kohl's Department Stores in San Antonio, Texas Area as Director, Digital Commerce Customer Care. In this position, she manages customer service strategies and operations, focusing on digital commerce to enhance the online shopping experience for customers.
Past Experience at Kohl's Corporate
Prior to her current role, Katie Fitting served as Senior Manager, Collections at Kohl's Corporate from 2006 to 2012 in the Greater Milwaukee Area. During her tenure, she was responsible for overseeing the collections department, managing collections processes, and ensuring compliance with corporate policies.
Previous Role at May Department Stores
Katie Fitting’s career also includes a position as Senior Manager at May Department Stores from 2002 to 2006 in Greater St. Louis Area. In this role, she managed various aspects of the store’s operations, focusing on improving sales and customer satisfaction.
Educational Background
Katie Fitting attended the University of Oregon, where she studied Psychology and Business, earning a BA from 1983 to 1986. Her educational background provided a foundation for her career in customer service and operations management.