Kimberly Mackay
About Kimberly Mackay
Kimberly Mackay is a Human Resources Advocate II at Kohl's Department Stores in Menomonee Falls, Wisconsin, with a background in customer service and a degree in Art History from the University of Wisconsin - Milwaukee.
Current Position at Kohl's Department Stores
Kimberly Mackay currently holds the position of Human Resources Advocate II at Kohl's Department Stores, located in Menomonee Falls, Wisconsin, United States. She has been in this role since 2014, bringing nearly a decade of experience in HR to the company. Her responsibilities involve developing knowledge articles and process documents specifically for the Human Resources department, assisting with new hire training, and contributing to the onboarding process.
Previous Role at Kohl's Department Stores
Before advancing to her current position, Kimberly Mackay served as a Customer Service Team Lead at Kohl's Department Stores from 2007 to 2014 for a period of 7 years. During this tenure, she was based in Menomonee Falls, Wisconsin. Her role involved leading the customer service team, ensuring high levels of customer satisfaction, and streamlining service operations.
Employment at Pdq Convenience Stores
Kimberly Mackay worked as a Cashier at Pdq Convenience Stores in Depew, Oklahoma, United States, from 2006 to 2007, for a duration of 1 year. This role provided her with initial exposure to customer service, laying the groundwork for her future career in Human Resources and customer relations.
Education at University of Wisconsin - Milwaukee
Kimberly Mackay is an alumna of the University of Wisconsin - Milwaukee, where she completed her Bachelor of Arts degree in Art History and Art between 2004 and 2007. Her academic tenure there spanned three years, allowing her to develop a broad understanding of artistic and cultural contexts.
Education at University of Wisconsin - Superior
Before attending the University of Wisconsin - Milwaukee, Kimberly Mackay studied at the University of Wisconsin - Superior. She pursued a Bachelor of Arts degree from 2003 to 2004 for a period of one year. This experience contributed to her overall academic foundation in the arts.
Contributions to Human Resources
In her role as Human Resources Advocate II, Kimberly Mackay is instrumental in the development of knowledge articles and process documents for the Human Resources department at Kohl's. Additionally, she plays a key role in new hire training, contributing significantly to the company's onboarding process. She also engages in call data analysis, aiming to improve HR processes and efficiency.