Kimberly Walker
About Kimberly Walker
Kimberly Walker is the Senior Manager of User Experience Research at Kohl's, with a background in user experience and customer experience research, and a strong educational foundation in Human-Computer Interaction and English.
Current Position at Kohl's
Kimberly Walker is currently serving as the Senior Manager of User Experience Research at Kohl’s. She has been in this role since 2021, based in Wisconsin, United States. Her responsibilities involve overseeing and guiding the user experience research practices within the company to enhance customer interactions and satisfaction. As a senior manager, Walker leads various initiatives to ensure that Kohl’s digital and in-store experiences align with customer needs and expectations.
Previous Roles at Kohl's
Before her current role, Kimberly Walker held multiple positions at Kohl’s. From 2018 to 2021, she worked as Manager of User Experience Research in Menomonee Falls, Wisconsin. Prior to that, she was a Senior Customer Experience Researcher from 2015 to 2018, also at Menomonee Falls. These roles allowed her to develop and implement strategies aimed at improving customer experiences through rigorous research and data analysis.
Experience at Allstate
Kimberly Walker also has extensive experience with Allstate. She worked as a Senior User Experience Researcher from 2014 to 2015 in Northbrook, Illinois. Before that, she held the role of User Experience Architect (Designer & Researcher) for eight years, from 2006 to 2014. In these roles, she contributed to Allstate’s digital strategies by researching user needs and designing user-friendly solutions for their platforms.
Education Background
Kimberly Walker has a strong academic background in both human-computer interaction and English. She earned an M.S. in Human-Computer Interaction from DePaul University, graduating with Distinction in 2006. Prior to that, she obtained a B.A. in English from Utica College, graduating Magna Cum Laude in 1999. These educational achievements have equipped her with a diverse set of skills, blending technical expertise with strong communication abilities.
Professional Education International Experience
From 2000 to 2006, Kimberly Walker worked at the International Engineering Consortium | Professional Education International as a Senior Editor & Project Manager in Chicago, Illinois. In this capacity, she handled editorial responsibilities and managed projects, honing her skills in content management and project oversight. This experience provided her with a solid foundation in managing complex projects and editorial processes.