Lesa Molina
About Lesa Molina
Lesa Molina is a Customer Service Supervisor at Kohl's with extensive experience in retail management and expertise in omni-channel retail strategies, visual merchandising, and inventory management.
Current Title and Role at Kohl's
Lesa Molina holds the position of Customer Service Supervisor at Kohl's since 2021. In this role, she oversees customer service operations and ensures the delivery of high-quality service to customers across various channels in the United States.
Previous Work Experience at Gap Inc.
Before joining Kohl's, Lesa Molina served as an Assistant Manager at Gap Inc. from 2016 to 2021. During her tenure of five years, she contributed to store management operations, focusing on customer satisfaction and staff supervision.
Store Management at Timberland
Molina worked as a Store Manager at Timberland from 2011 to 2016. Her responsibilities included managing store operations, coordinating with staff, and enhancing overall store performance through strategic planning and effective leadership.
Long-term Service at The Bon-Ton Stores, Inc.
From 1989 to 2011, Lesa Molina was employed by The Bon-Ton Stores, Inc. in Aurora, Illinois. During her remarkable 22-year tenure, she held the position of SAM, where she demonstrated her capabilities in store management and operations.
Education and Certifications
Lesa Molina studied at Waubonsee Community College, achieving her GED from 1982 to 1983. She also completed a CNA program at the same institution in 1985. Her academic background has provided a solid foundation for her career in retail management.
Expertise in Omni-channel Retail Strategies
With a broad expertise in omni-channel retail strategies, Lesa Molina excels at integrating online and offline customer experiences. Her strategies aim to provide seamless shopping experiences, enhancing customer satisfaction and loyalty.
Background in Visual Merchandising
Lesa Molina possesses a strong background in visual merchandising. She has a keen eye for enhancing store aesthetics, which contributes significantly to the overall customer experience. Her visual merchandising skills aid in creating appealing and customer-friendly store layouts.
Experience in Inventory Management
Molina has substantial experience in inventory management, focusing on optimizing stock levels and reducing waste. Her expertise helps ensure that stores maintain appropriate stock levels, which supports sales objectives and decreases excess inventory costs.