Madeleine Gordon
About Madeleine Gordon
Madeleine Gordon is the Credit Customer Experience Program Manager at Kohl's and the owner of Laurel Designs, with a background in psychology and extensive experience in project management and customer experience initiatives.
Company
Madeleine Gordon is currently employed at Kohl's, holding the position of Credit Customer Experience Program Manager since 2022. Gordon is also the owner of Laurel Designs, a business she started in 2021 in the United States.
Title
Madeleine Gordon serves as the Credit Customer Experience Program Manager at Kohl's, a role that involves managing customer experience programs within the credit department. Additionally, she owns and operates her own company, Laurel Designs.
Work Experience at Kohl's
Madeleine Gordon has an extensive history with Kohl's, beginning in 2014 when she started as an HR Recruiting Assistant. Over the years, she progressed through various roles including Benefits Communication Coordinator and Planner, Credit Strategy & Engagement. Notably, she also held a role as Communication Strategist focused on graphic design and corporate appreciation strategy. Throughout these positions, she developed a strong ability to influence teams and stakeholders, critical for managing large-scale projects.
Education and Expertise
Madeleine Gordon holds a Bachelor's degree in Psychology from St. Norbert College where she studied from 2009 to 2013. She also studied abroad at John Cabot University in 2012. Her educational background provided a solid foundation for her career, equipping her with essential skills in strategic decision-making and process efficiency.
Key Achievements
Madeleine Gordon successfully led the transition of Kohl's Credit Card portfolio from Fiserv to TSYS, a complex technical project that showcases her expertise in program management. Additionally, she played a key role in the launch of the Kohl's Rewards Visa. Gordon has a proven track record in creating efficient processes and driving alignment among teams, significantly contributing to customer experience initiatives.