Marilyn Pulachê
About Marilyn Pulachê
Marilyn Pulachê is the Credit, Risk, and Ecommerce Customer Service Supervisor at Kohl's Department Stores, with extensive experience in team management and expertise in credit, collections, and risk management operations.
Current Position at Kohl's
Since 2014, Marilyn Pulachê has been serving as the Credit, Risk, and Ecommerce Customer Service Supervisor at Kohl's Department Stores, located in Menomonee Falls, Wisconsin, United States. In this role, she supervises and manages risk, credit, and customer service operations within the ecommerce division, providing critical oversight and ensuring efficient processes.
Previous Roles at Vertex Business Services
Marilyn Pulachê worked at Vertex Business Services in Richardson, Texas, holding the positions of Team Manager from 2013 to 2014 and Performance Coach Leader from 2008 to 2013. As Team Manager, she was responsible for the direct management of teams and overseeing operations, while her role as Performance Coach Leader focused on guiding and enhancing employee performance across the organization.
Experience at Alliance Data
From 2005 to 2008, Marilyn Pulachê served as a Quality Analyst at Alliance Data in Columbus, Ohio. In this role, she was tasked with maintaining high standards in quality assurance processes, ensuring consistent and reliable data quality across the company's functions.
Educational Background
Marilyn Pulachê obtained a Bachelor's degree in Accounting and Finance from Universidad Ricardo Palma, where she studied from 1994 to 2001. Additionally, she pursued studies in English Language and Literature at Collin College from 2002 to 2004, enhancing her proficiency in English.
Early Career Experience
In her early career, Marilyn Pulachê worked as a Teller at Banco De Crédito Bcp in La Molina, Lima Region, Peru, from 1995 to 2000. She also held the roles of Procurement Assistant at Merkafon Teleperformance from 2003 to 2005 and Auditor at Pannell Kerr Forster Peru & Vila Naranjo from 2000 to 2002, acquiring a diverse range of skills in financial operations and audit.
Expertise in Credit and Risk Management
Marilyn Pulachê has extensive expertise in credit, collections, and risk management operations. She is well-versed in managing and developing teams, particularly within call center environments, and possesses in-depth knowledge of utilities deregulation and retail transaction processing, contributing to her proven track record of operational success.