Matthew Ross
About Matthew Ross
Matthew Ross is the Assistant Store Manager at Kohl's Department Stores in Matthews, North Carolina, with a background in finance from the University of North Carolina at Charlotte.
Title and Role
Matthew Ross currently holds the position of Assistant Store Manager at Kohl's Department Stores in Matthews, North Carolina. He has been serving in this role since 2016. As Assistant Store Manager, Matthew is responsible for overseeing daily store operations, implementing customer service initiatives, and supervising staff to ensure a high level of efficiency and customer satisfaction.
Past Job Experience at Kohl's
Before his current role as Assistant Store Manager, Matthew Ross has taken on various positions at Kohl’s. He started as a Management Intern in 2015 in the Charlotte, North Carolina area, then progressed to Brand Representative from 2015 to 2016, also in Charlotte. In 2016, he served as Manager in Training for three months before transitioning to his current role. His experience in these different capacities has given him a comprehensive understanding of Kohl's operations and customer needs.
Education and Expertise
Matthew Ross earned a Bachelor of Business Administration (B.B.A.) with a focus on Finance, General from the University of North Carolina at Charlotte. He attended the university from 2012 to 2016. His academic background in finance has provided him with a solid foundation in business principles, which he has effectively applied throughout his career at Kohl's.
Key Projects and Initiatives
During his tenure at Kohl's, Matthew Ross has played a crucial role in several key projects and initiatives. He was instrumental in implementing customer service initiatives that significantly improved satisfaction scores. Additionally, he contributed to a new sales strategy rollout, resulting in a notable increase in store revenue. Matthew has also developed and conducted training sessions for new employees, focusing on enhancing their sales and customer service skills. Furthermore, he participated in a company-wide project to optimize inventory management, leading to reduced stock discrepancies.
Community Involvement
Matthew Ross is actively involved in community outreach programs organized by Kohl's. His contributions to local charitable events showcase his commitment to giving back to the community. Through these efforts, Matthew helps to strengthen Kohl’s presence and positive impact within the local area.