Melisa Fimreite
About Melisa Fimreite
Melisa Fimreite is the Assistant Manager of Credit Business Initiatives-Customer Service at Kohl's, with extensive experience in risk management and credit operations.
Current Role at Kohl's
Melisa Fimreite is currently serving as the Assistant Manager for Credit Business Initiatives in Customer Service at Kohl's. She has been in this role since 2019, operating out of Menomonee Falls, Wisconsin. Her responsibilities include focusing on BOT development to enhance agent interactions and minimize regulatory risks, as well as overseeing customer-facing chatbot enhancements. Additionally, she acts as a liaison between the Technology and Customer Service Departments, representing the voice of the associates in strategic decisions.
Previous Positions at Kohl's
Melisa Fimreite has had a longstanding career at Kohl's, starting in 2009. She initially worked as a Collections Representative from 2009 to 2010, followed by a role as Risk Management Team Lead from 2010 to 2012. She then served as a Risk Management Coordinator from 2012 to 2015 and subsequently as Credit Operations Coordinator from 2015 to 2019. Each of these roles was based in Menomonee Falls, Wisconsin, and collectively contribute to her extensive experience in risk management and credit operations.
Early Career
Before her tenure at Kohl's, Melisa Fimreite worked as an Office Manager at Chimney Doctors from 2003 to 2009. In this role, she coordinated administrative tasks and managed office operations for six years. This experience laid the groundwork for her eventual move into roles that required both management and operational expertise.
Educational Background
Melisa Fimreite studied Music Education at the University of Wisconsin-Milwaukee for one year from 2001 to 2002. Although she pivoted to a career in business management and customer service, her education provided a foundation in structured learning and instruction, skills that have translated into her professional roles.
Professional Training Initiatives
One of Melisa Fimreite's significant achievements includes coordinating training for a staff of over 2500 associates across multiple global regions. Utilizing associate feedback, she has developed tools aimed at increasing performance and productivity. Her efforts in professional development have not only streamlined operations but also significantly enhanced staff capabilities.