Melissa Jose
About Melissa Jose
Melissa Jose is a Sr. Project Analyst at Kohl's, providing coaching and training to leaders in the Call Center industry to deliver service excellence.
Title
Melissa Jose holds the title of Sr. Project Analyst. In this role, she acts as a business partner to leaders in the Call Center industry, striving to deliver service excellence.
Current Role at Kohl's
Since 2018, Melissa Jose has been serving as Sr. Project Analyst at Kohl's. She is part of a skilled team of trainers dedicated to connecting learners with effective training resources, enhancing leadership capabilities through coaching and training.
Previous Experience at Kohl's
Melissa Jose has an extensive tenure at Kohl's, spanning multiple roles. From 2014 to 2018, she worked in Pewaukee as a Credit & Customer Service Loyalty Program Development Planner. Prior to that, from 2009 to 2014, she served as a Sr. Talent Development Designer in Menomonee Falls, WI. Each role contributed to her deep expertise in customer service and talent development.
Role at AT&T
Before joining Kohl's, Melissa Jose spent five years at AT&T as a Sales Account Executive, from 2004 to 2009. Her work in Pewaukee focused on sales and account management, laying the foundation for her later roles in customer service and development.
Education and Expertise
Melissa Jose holds a degree in Organizational Communications from the University of Wisconsin-Milwaukee, which she attained between 2001 and 2003. Prior to this, she earned an Associates Degree in Communications from UW-Waukesha, completing her studies there from 1999 to 2001. Her educational background provides a strong foundation for her roles in project analysis and talent development.