Melissa Widen
About Melissa Widen
Melissa Widen is an Assistant Manager at Kohl's Department Stores in Menomonee Falls, Wisconsin, with extensive experience in fraud investigation and customer service.
Current Position at Kohl's Department Stores
Melissa Widen is currently serving as an Assistant Manager at Kohl's Department Stores in Menomonee Falls, Wisconsin, United States. She has held this position since 2016. At Kohl's, she executes management tasks and provides leadership to her team. Her involvement includes partnering in creating internal communications for the Risk Management Operation Teams and assisting in audits conducted by a banking partner to focus on risk management.
Previous Roles at Kohl's Department Stores
Melissa Widen has held various roles at Kohl's Department Stores in Menomonee Falls, Wisconsin. From 2013 to 2016, she worked as an Assistant Manager specializing in Credit Card Fraud. Prior to that, she served as a Customer Support Supervisor from 2011 to 2013 and a Customer Service Supervisor from 2009 to 2011. Earlier positions include Fraud Supervisor from 2002 to 2009, Fraud Investigator from 2001 to 2002, and Loss Prevention Supervisor from 2000 to 2001.
Military Service
Melissa Widen served in the US Air Force Reserve as a Staff Sergeant from 1996 to 2002. During her time in the Reserve, she developed leadership skills and gained valuable experience in structured environments. Her military service has contributed to her disciplined approach to risk management and fraud prevention.
Educational Background
Melissa Widen holds a Bachelor's degree in Criminal Justice from the University of Wisconsin - Green Bay, where she studied from 1992 to 1997. She also earned an Associate's degree in Police Science from Northeast Wisconsin Technical College, completing her studies there from 1997 to 1999. Her academic background has provided her with comprehensive knowledge and skills in criminal justice and risk management.
Contributions to Risk and Fraud Management
Throughout her career at Kohl's Department Stores, Melissa Widen has played a significant role in risk and fraud management. She collaborates on updating procedures specifically for the Fraud Department and is actively involved in determining root causes and remediating identified Risk Events. Her contributions have been essential in strengthening the company's risk management operations.