Michael Fletcher
About Michael Fletcher
Michael Fletcher is the Assistant Store Manager Operations at Kohl's in Buena Park, CA, where he manages a team of 60-80 floor associates and 7 supervisors. He has a history of driving customer loyalty, sales, and service, and has helped lead the store to a top 15% position in the company for multiple fiscal years.
Title
Michael Fletcher currently holds the position of Assistant Store Manager Operations at Kohl's in Buena Park, California, United States.
Professional Experience at Kohl's
Michael Fletcher has extensive experience with Kohl's, having held multiple roles since 2012. He started as Assistant Store Manager Hardlines in Huntington Beach, CA, a position he held for five years. He later transitioned to Assistant Store Manager Operations in the same location for one year. Fletcher then moved to the Kohl's store in Buena Park, CA, where he served as Assistant Store Manager Softlines from 2018 to 2020. Since 2020, he has been the Assistant Store Manager Operations at the Buena Park location.
Team Management
In his current role at Kohl's Buena Park location, Michael Fletcher oversees a team of 60-80 floor associates and 7 supervisors. He emphasizes open communication to establish strong working relationships and enhance associate engagement. Fletcher also focuses on talent development with a goal of promoting from within the organization.
Operational Achievements
Michael Fletcher has been instrumental in driving operational success at Kohl's. Under his leadership, the Buena Park location achieved a top 15% ranking among over 1100 Kohl's stores for fiscal years 2018, 2019, and 2020. His operational focus includes driving customer loyalty, increasing sales, and improving service by striving to hit daily metrics.
Education Background
Michael Fletcher studied at California State University-Fullerton in the year 1970.