Michael J. Caporale, MBA
About Michael J. Caporale, MBA
Michael J. Caporale, MBA, is the Lead of the Service Desk at Kohl's and holds multiple roles in customer service and financial assistance across various organizations in Branford, CT.
Title and Current Roles
Michael J. Caporale holds the position of Lead of the Service Desk at Kohl's in Branford, CT since 2019. In addition, he works as a Financial & Customer Service Assistant at Master Shears, LLC. since 2016, and as a Retail Associate at Kohl's since 2015. He also serves as a Line Cook Manager at Tony Z's Apizza Family Restaurant since 2011, and as an Administrative Assistant at Caporale Tile since 2007.
Education and Expertise
Michael earned a Master of Business Administration (MBA) with a Generalist concentration from Albertus Magnus College in 2013 after completing his Bachelor's Degree in Business Management with a concentration in Human Resources from the same institution in 2012. His educational background also includes an Associate’s Degree in Business Administration with a Management Option from Gateway Community College in 2010, and a High School Diploma from North Branford High School in 2007.
Previous Work Experience
Michael has a rich history in the service industry, having worked at Friendlys Restaurant as a Greeter, Fountain, and Server from 2007 to 2010 in North Haven, Connecticut. Additionally, he served at Guilford Public Schools: A.W. Cox Elementary School as a Recess Aide, Building Substitute, and Substitute Teacher between 2012 and 2014. He also briefly worked as a Campus Minister Assistant as part of a Work Study program at Albertus Magnus College in 2012.
Achievements and Career Progression
Michael has demonstrated a notable career progression at Kohl's, moving from a cashier position to become the Customer Service Lead. This progression underscores his adaptability and ability to excel in various roles within the company. He has earned a full-time position by setting and achieving personal career goals, showcasing his dedication and ambition. Michael also provides customer service training to staff, mentoring team members and developing their skills.
Customer Service and Problem-Solving Skills
Michael has established strong relationships with customers, contributing to his personal and professional growth. He effectively utilizes critical thinking and independent judgment to manage customer interactions, highlighting his problem-solving skills. This ability to foster strong customer bonds and handle interactions efficiently has become a cornerstone of his professional expertise.