Michael Susco
About Michael Susco
Michael Susco is an Assistant Store Manager at Kohl's in Hillsborough, NJ, specializing in Operations, HR, and CFH, with a background in Supply Chain Management from Rutgers Business School.
Company
Michael Susco is currently employed at Kohl's as an Assistant Store Manager specializing in Operations, Human Resources (HR), and Customer-Focused Handling (CFH) in Hillsborough, New Jersey. He has been in this role since 2015. Prior to this, Michael worked as a Store Management Intern at Kohl's in Brick, NJ, during 2014 for a period of two months.
Title
Michael holds the position of Assistant Store Manager - Operations/HR/CFH at Kohl's. His responsibilities include managing operational workflows, overseeing HR functions, and ensuring high standards of customer service within the store environment.
Education and Expertise
Michael earned a Bachelor of Science (B.S.) degree in Supply Chain Management from Rutgers Business School, where he studied from 2013 to 2015. Before that, he achieved an Associate of Science (A.S.) degree in Business/General Studies from Ocean County College, where he studied from 2010 to 2013. His expertise lies in using analytics and metrics to drive operational improvements.
Background
Michael's career in retail began with a Store Management Internship at Kohl's in Brick, NJ. His academic background in supply chain management and business studies has provided him with a solid foundation to excel in retail management. His focus on analytics allows him to uncover insights that drive operational improvements.
Operational and Customer Focus
One of Michael's key responsibilities is ensuring staff are well-trained and motivated to provide exceptional customer experiences both in-store and online. He emphasizes a customer-centric approach and operational excellence as key drivers for both sales growth and cost reduction.