Nancy Schelp
About Nancy Schelp
Nancy Schelp is the Customer Service Area Supervisor at Kohl's in Cedar Falls, Iowa, with extensive experience in retail management and customer service.
Current Role at Kohl's
Nancy Schelp is currently serving as the Customer Service Area Supervisor at Kohl's in Cedar Falls, Iowa. She stepped into this supervisory role in June 2022. In this position, she provides direct support to cashiers and customer service associates, ensuring the smooth operation of service areas and assisting with technical issues such as pricing and computer problems. Her on-site presence underscores her hands-on approach to managing and improving customer service operations.
Previous Positions at Kohl's
Prior to her current role, Nancy Schelp had an extensive career at Kohl's. From 2011 to 2022, she worked as a Lead Jewelry Consultant, where she presumably managed the jewelry section, assisting customers with their purchases and overseeing the display and inventory of jewelry. Before that, from 2008 to 2011, she served as the Misses & Intimate Apparel Lead, overseeing the sales and maintenance of these specific departments.
Retail Experience at Hancock Fabrics
Nancy Schelp has significant retail management experience from her time at Hancock Fabrics. She served as a Retail Store Manager in Waterloo, IA from 2002 to 2007. In this role, she managed store operations, including staffing, inventory, and customer service. From 1986 to 2002, she worked as a Salesperson at the same location, gaining deep experience in fabric sales and customer interactions over her 16-year tenure.
Educational Background in Fashion Merchandising
Nancy Schelp holds a Bachelor of Arts in Fashion Merchandising from the University of Northern Iowa, where she completed her studies from 1987 to 1992. Additionally, she earned an Associate of Arts in Fashion Merchandising from Hawkeye Community College, attending from 1985 to 1987. Her educational background provides a strong foundation in fashion retail and merchandising principles, which she has applied throughout her extensive career in the retail industry.