Quyanna Dalton
About Quyanna Dalton
Quyanna Dalton is an Omni Advocate III at Kohl's Department Stores and an Office Manager at BELFOR Property Restoration, with a strong background in customer service and financial sectors.
Current Roles at Kohls and BELFOR
Quyanna Dalton currently holds two positions. She works as an Omni Advocate III at Kohl's Department Stores in the Greater Milwaukee Area. She has been with Kohl's since November 2015, handling complex customer service issues such as credit bureau disputes and claims, and managing delinquent accounts. Concurrently, Quyanna is an Office Manager at BELFOR Property Restoration in Wauwatosa, WI, beginning her tenure there also in 2015. Her dual roles highlight her versatility and capacity to manage multiple responsibilities effectively.
Previous Work Experience
Quyanna Dalton has a solid background in customer service in various sectors. At Actuant Corporation, she was a Guest Services Specialist for a brief period from 2014 to 2015. Before that, she worked at U.S. Bank as a Fraud Liaison Specialist from 2008 to 2011, providing her with significant experience in managing fraud-related issues. Additionally, she served as a Wire Transfer Specialist at BMO Harris Bank from 2007 to 2008. These roles have equipped her with a broad perspective on customer service and fraud management.
Education in Criminal Justice Management
Quyanna Dalton is an alumna of Concordia University-Wisconsin where she pursued a Bachelor's degree in Criminal Justice Management. She studied there from 2009 to 2014, gaining critical knowledge that supports her roles in customer service and fraud management. Her education in criminal justice is particularly relevant to her past work as a Fraud Liaison Specialist at U.S. Bank and her current responsibilities involving credit disputes and claims.
Customer Service Expertise
With over eight years of experience at Kohl's Department Stores, Quyanna Dalton has developed substantial expertise in customer service. She is adept at handling complex customer service issues, including managing delinquent accounts and processing refunds and credits. Her roles in both the financial and retail sectors have given her a diverse skill set, allowing her to effectively address a range of customer concerns. Quyanna's experience from various organizations underscores her strong background in customer service.