Rebecca Hoeft
About Rebecca Hoeft
Rebecca Hoeft is the Vice President of Credit and Customer Service Shared Services, Payments, and Program Development at Kohl's Department Stores, overseeing a $5 billion portfolio and managing multiple operations facilities.
Vice President Credit and Customer Service at Kohl's
Rebecca Hoeft is currently serving as the Vice President Credit and Customer Service Shared Services, Payments and Program Development at Kohl's Department Stores. She has been in this role since 2015 and is based in Menomonee Falls, Wisconsin, United States. Her responsibilities include overseeing a $5 billion portfolio in branded program development initiatives and managing four Credit & Contact Center Operations facilities located in Wisconsin and Texas. Additionally, she leads the implementation of voice analytics for credit and customer service operations, and develops payment acceptance and fraud prevention strategies.
Previous Roles at Kohl's Department Stores
Prior to her current position, Hoeft held various roles at Kohl's Department Stores. From 2012 to 2015, she served as Vice President Retail Payment Solutions: Risk Management Operations and Customer Care And Fraud. Before that, she was the Director of Financial Control and Analysis from 2010 to 2012, and Manager of FP&A Sales and Capital from 2006 to 2010. All these roles were based in Menomonee Falls, Wisconsin, United States.
Experience at Genco and General Mills
Rebecca Hoeft has extensive experience in operations and financial management. She worked at Genco as Director of Operations and Facility Manager from 2005 to 2006 in Cranberry Township, Pennsylvania, United States. Earlier in her career, she was with General Mills from 1997 to 2005 in Minneapolis, Minnesota, United States, where she held positions as Operations Manager and Financial Operations Manager.
Education Background
Rebecca Hoeft completed her higher education at Loyola University Chicago, where she earned a Master of Business Administration twice—once from 2004 to 2005 and another from 2003 to 2007. She also holds a Bachelor of Science in Business Administration with a focus on Finance from the University of Nebraska at Omaha, which she completed in 1996.