Stephanie Perez
About Stephanie Perez
Stephanie Perez is an Interaction Analytics Specialist at Kohl's, with a history of roles in quality assurance, customer service, and sales.
Title
Stephanie Perez is an Interaction Analytics Specialist. She holds a role that involves analyzing interaction data to enhance customer service and engagement.
Current Role at Kohl's
Stephanie Perez has been working at Kohl's as an Interaction Analytics Specialist since 2017. In this role, she focuses on analyzing customer interactions to improve overall service quality and customer satisfaction.
Previous Roles at Kohl's
Stephanie Perez has an extensive history with Kohl's, having served in various capacities. She was a Bilingual Quality Assurance Advisor from 2014 to 2017, a Bilingual Customer Service Representative from 2010 to 2014, and a Point of Sale Associate from 2008 to 2010. These roles provided her with a rich background in customer service and quality assurance.
Engagement Committee Participation
Stephanie Perez is an active member of an Engagement Committee at Kohl's. She helps plan team events and activities aimed at enhancing team cohesion and morale, contributing to a more engaged and motivated workforce.
Policy and Procedures Contribution
In her capacity as an Interaction Analytics Specialist, Stephanie assists leaders in writing Policy and Procedures. This involves contributing to the development of guidelines that help streamline operations and maintain organizational standards.
Commitment to Continuous Improvement
Stephanie Perez is dedicated to improving job performance through research. She is involved in studying various processes to find ways to make work more efficient and effective.