Tichina King
About Tichina King
Tichina King is the Customer Service Manager at Kohl's, with a diverse background in education, retail management, and logistics.
Company
Tichina King currently works at Kohl's as a Customer Service Manager since 2023. In this role, she tracks and ensures the fulfillment of Omni management orders, which include ship-from-store, BOPUS, and ship-to-store. King also conducts regular compliance analysis to maintain adherence to company standards and improve performance metrics. Additionally, she constructs employee schedules aligning with corporate requirements and availability.
Title
Tichina King is a Customer Service Manager at Kohl's. Her responsibilities encompass ensuring smooth daily operations of the store by managing employee work rotations and constructing schedules. She conducts compliance analysis to enhance adherence to company standards and boosts performance metrics. Additionally, she oversees the fulfillment of Omni management orders.
Education and Expertise
Tichina King studied at Albany State University, earning a Bachelor of Arts in Psychology from 2013 to 2017. Post-graduation, she attended the Engineer Basic Officer Leadership Course (EBOLC) from 2017 to 2018, earning a certification in General Engineering. Her educational background in psychology and engineering has shaped her strategic management skills.
Career Background
Before joining Kohl's, Tichina King has had a diverse career background. She served as a Teacher, Mentor, Coach, and Transportation Advisor at Robert Harvey Elementary School from 2021 to 2023 in Albany, Georgia. She also held the position of Assistant Store Manager at Dollar General from 2020 to 2021. Additionally, she worked as a Logistics Project Manager in the U.S. Army from 2017 to 2020, managing and leading various logistics projects.
Professional Achievements
At her previous roles, Tichina King demonstrated significant impact. Working as Assistant Store Manager at Dollar General, she increased store sales by 15% through effective merchandising of the front end. She managed employee work rotations, ensuring smooth daily store operations. At Kohl's, she effectively tracks Omni management orders, conducts compliance analysis, and constructs employee schedules that improve corporate performance.