Tiffany Fiegel
About Tiffany Fiegel
Tiffany Fiegel is the Interaction Analytics Team Lead at Kohl's, with over a decade of experience in analytics and team leadership roles.
Current Role at Kohl's
Tiffany Fiegel is currently serving as the Interaction Analytics Team Lead at Kohl's. She has been in this role since 2019, leveraging over a decade of experience within the company to drive analytics initiatives. Her position focuses on directing the team's efforts in analyzing customer interactions to enhance operational efficiencies and customer satisfaction.
Previous Positions at Kohl's
Prior to her current role, Tiffany occupied several critical positions at Kohl's. She worked as a Senior Interaction Analytics Specialist from 2017 to 2019 and as an Interaction Analytics Specialist from 2015 to 2017. Tiffany began her career at Kohl's as the Risk Management Team Lead, a position she held from 2012 to 2015. Each role allowed her to cultivate a robust expertise in analytics, risk management, and team leadership.
Customer Service Experience
Before her extensive tenure at Kohl's, Tiffany gained valuable customer service experience at US Cellular-Answer Wireless. She worked there as a Customer Service Representative from 2009 to 2013. This role provided her with foundational skills in customer relations, which she later transitioned into her roles in analytics and risk management at Kohl's.
Education in Business Administration
Tiffany pursued her higher education at Milwaukee Area Technical College, where she studied Business Administration and Management with a focus on general business practices. She completed this program from 2000 to 2002. This academic background gave her a solid foundation in management principles that have been essential to her professional growth.
Expertise in Speech Analytics
Tiffany Fiegel is known for her specialized skill in speech analytics. This expertise is particularly valuable in the retail industry, where analyzing customer interactions can lead to significant improvements in customer experience and operational efficiency. Her proficiency in this area makes her a key asset to her team and to Kohl's overall analytical efforts.