Vincent Ruggiero
About Vincent Ruggiero
Vincent Ruggiero is the Director of BPO Relationships at Kohl's Department Stores, specializing in Kohls.com, Card Services, Risk Management, and Recovery. He has a strong background in operations management and is an advocate for the Latino community and veterans in the retail sector.
Current Position at Kohl's
Vincent Ruggiero currently works as the BPO Relationships - Director for Kohls.com, Card Services, Risk Management, and Recovery at Kohl's Department Stores. He has been in this role since 2016 and operates out of the San Antonio, Texas Area. His responsibilities likely include overseeing BPO relationships, managing digital commerce, and ensuring the effective handling of card services, risk management, and recovery operations.
Previous Roles at Kohl's
Before his current position, Vincent Ruggiero was the BPO Relationships - Senior Manager for Digital Commerce Customer Care at Kohl's Department Stores. He held this role from 2007 to 2016, contributing significantly to the company's digital commerce operations. His experience in this position spanned nine years, during which he likely honed skills in customer relations, digital solutions, and managerial responsibilities.
Experience at Alliance Data
From 2000 to 2007, Vincent Ruggiero worked as Operations Manager - Client Relations at Alliance Data in the Dallas/Fort Worth Area. For seven years, he managed operations focusing on client relationships, likely refining his expertise in client management, operational efficiency, and strategic growth initiatives.
Operations Supervisor at Time Warner Cable
Between 1997 and 2000, Vincent Ruggiero served as an Operations Supervisor at Time Warner Cable in Austin, Texas. His role over these three years involved overseeing operations, which possibly included managing teams, enhancing service efficiency, and ensuring customer satisfaction.
Education
Vincent Ruggiero studied at The University of Texas at Austin, where he earned a Bachelor of Science (BS) degree between 1995 and 1998. Before that, he attended Bishop Lynch High School from 1991 to 1995. His educational background laid a strong foundation for his career in operations and management.
Community Advocacy and Board Engagement
Vincent Ruggiero is an advocate for the Latino community within the retail sector. He actively seeks board opportunities to extend his professional influence and impact, demonstrating a commitment to community and professional leadership. His engagement illustrates dedication to creating inclusive and supportive environments.
Leadership and Management Style
Recognized for his proactive management and leadership techniques, Vincent Ruggiero focuses on fostering employee loyalty and customer satisfaction. His track record shows success in developing operational efficiency solutions and driving growth in revenue and cash flow. Additionally, as a Business Resource Group leader for Veterans and Military, he exemplifies impactful and inclusive leadership.