David Simon
About David Simon
David Simon is a Customer Experience Manager and Salesforce Consultant at Komodo Health in Chicago, Illinois, with a background in Salesforce engineering and analysis.
Title
David Simon currently holds the position of Customer Experience Manager at Komodo Health. He also serves as a Salesforce Consultant for the same company. His dual roles involve optimizing customer interactions and implementing Salesforce CRM solutions to improve business processes.
Professional Experience
David Simon has held multiple positions in the Salesforce domain, reflecting diverse expertise in both technical and customer-facing roles. Before joining Komodo Health, he was a Salesforce Engineer at Ascend Technologies in 2021 and a Senior Salesforce Analyst from 2020 to 2021. His tenure at West Monroe Partners as a Senior Salesforce Analyst in 2019-2020, and Quinnox, Inc. as a Salesforce Administrator in 2018-2019, further solidified his CRM expertise. Early in his career, he interned as a Data Analyst at Abt Electronics in Glenview, Illinois, and worked as a Camp Counselor at Northbrook Park District.
Education and Certifications
David Simon earned a Bachelor's Degree in Informatics from Indiana University Bloomington, where he studied from 2014 to 2018. Prior to this, he completed his high school education at Glenbrook North High School from 2010 to 2014. In addition to his academic credentials, he is a Certified Salesforce Administrator, showcasing advanced expertise in Salesforce CRM solutions.
Notable Projects and Initiatives
At Komodo Health, David Simon has been instrumental in several key projects. He implemented a customer feedback system that improved customer satisfaction scores by 15%. Additionally, he developed a comprehensive training program for new hires, reducing onboarding time by 20%. He presented a case study on customer experience management at the 2022 Salesforce Dreamforce conference, demonstrating his thought leadership in the field.
Volunteer Work and Mentorship
David Simon actively contributes to the Salesforce community in Chicago through mentorship. He volunteers his time to mentor aspiring Salesforce professionals, providing guidance and sharing his extensive knowledge in CRM solutions and customer experience management. This role underscores his commitment to giving back to the community and supporting the professional growth of others.