Heather Fralich
About Heather Fralich
Heather Fralich is the Head of Implementation & Technical Support Engineering at Komodo Health in the San Francisco Bay Area, with extensive experience in Enterprise SaaS post-sale business leadership.
Title
Heather Fralich is the Head of Implementation & Technical Support Engineering at Komodo Health. She currently works in a hybrid role in the San Francisco Bay Area.
Previous Roles at Komodo Health
Before her current position, Heather Fralich served as Director, Support Engineering at Komodo Health. She held this role from 2023 to 2024, working remotely and in San Francisco for 11 months.
Career at Benchling
Heather Fralich worked at Benchling as the Head of Customer Support, Training & Enablement, and CX Leader from 2019 to 2022. During this time, she also served as the Head of Global Support Services, leading support operations for the San Francisco Bay Area-based company.
Experience with Castlight Health
Heather Fralich spent four years at Castlight Health, starting as Director of Customer Support in 2015. She was promoted to Senior Director, Customer Support & CX Business Operations in 2017, a role she held until 2019. Her work focused on customer support and customer experience business operations.
Founding Owl Feather Consulting
Heather Fralich founded Owl Feather Consulting in 2019 and led the company for four years. She provided consultancy services in the San Francisco Bay Area, focusing on business optimization and customer support strategies until 2023.
Education and Expertise
Heather Fralich studied Philosophy and Religious Studies at Connecticut College from 1990 to 1992. Her extensive experience covers process improvement, tools, vendor management, and systems architecture to optimize workflows, analytics, and feedback loops.
Professional Background
Heather Fralich has held various roles throughout her career, including time at Advent Software and Varsity Logistics. Her comprehensive experience in operations, customer support, and training demonstrates her deep expertise in Enterprise SaaS post-sale business leadership.