Mike Hill
About Mike Hill
Mike Hill is the Director of Managed Services Medical at Komodo Health, with over 7 years of experience in the Pharma Industry and expertise in various software support systems.
Current Position at Komodo Health
Mike Hill serves as the Director of Managed Services Medical at Komodo Health. Working remotely from the United States, Mike oversees managed services specifically catered to medical clients. His role involves leading a team to deliver high-quality service to healthcare providers, ensuring that their software needs are met efficiently.
Previous Roles at Mavens - A Komodo Health Company
Before his current position, Mike Hill worked at Mavens - A Komodo Health Company in various capacities. From 2021 to 2023, Mike was the Functional Lead CS - Medical, where he focused on customer support for medical clients. Prior to that, he was a Strategic Engagement Manager for 9 months, responsible for strategic client interactions. Mike also held the role of Client Services Consultant from 2020 to 2021, providing consultancy services to clients to optimize their use of software products.
Experience at Veeva Systems
Mike Hill has significant experience at Veeva Systems, where he held multiple managerial roles. As Manager of Vault CDMS GSC from 2019 to 2020, he managed customer services for the Vault Clinical Data Management System. Before that, he was Manager of Product Support for Vault Commercial for 8 months in 2019. Additionally, he led a team as Team Lead for the US Global Service Center from 2017 to 2019, all based in the Columbus, Ohio area.
Educational Background
Mike Hill earned a Bachelor of Science degree in Computer Science from Bowling Green State University. He completed his studies in 2015, wrapping up a three-year program. His academic background in computer science laid a strong foundation for his career in technical support and pharmaceutical software services.
Expertise in Pharma Industry Support
With over 7 years of experience in supporting customers within the pharma industry, Mike Hill has developed a comprehensive skill set. He is proficient in Veeva Vault CRM and Network, Zendesk, ServiceNow, Software Support, Komodo MIC, and Pubs. Known for a technically minded approach, he excels at solving complex problems and quickly adapting to new technologies.