Phil Mishkin
About Phil Mishkin
Phil Mishkin is the Vice President of Customer Success at Komodo Health in New York, with a background in life sciences strategy consulting and a strong track record in customer success management.
Title at Komodo Health
Phil Mishkin is the Vice President of Customer Success at Komodo Health, located in New York, New York, United States. He is responsible for overseeing customer success strategies and ensuring client satisfaction.
Career at Komodo Health
Phil Mishkin has been with Komodo Health since 2016, starting as a Senior Manager for Customer Success. He then served as Director of Key Accounts from 2017 to 2019. In his current role as Vice President of Customer Success, he has built the Customer Success team from 5 to 90 members. His leadership has driven nearly 100% efficiency gains through process and tooling improvements. He also designed and launched a premium service model that increased Annual Recurring Revenue (ARR) by 10-15%.
Customer Success Achievements
Under Phil Mishkin's leadership, the Customer Success team at Komodo Health has achieved top quartile Net Revenue Retention, averaging over 130%. He has implemented multiple operating model shifts to meet the scaling needs of the company. His team is consistently recognized as a leading service provider in the industry.
Consulting Experience at Deloitte
Phil Mishkin previously worked at Deloitte Consulting from 2006 to 2016 in various roles, including Business Analyst, Consultant, Senior Consultant, and Manager. He specialized in Life Sciences Strategy, leading strategic engagements across the life sciences value chain. His experience at Deloitte included working in New York and Philadelphia.
Educational Background
Phil Mishkin holds an MBA in Health Care Management from The Wharton School, obtained from 2010 to 2012. He also earned a BSE in Chemical and Biomolecular Engineering from the University of Pennsylvania, completed between 2002 to 2006.